Refund and Returns Policy

Our Return Policy

At Kohs Kids, we want you to be completely satisfied with your Baby & Toddler clothing purchase. If you're not happy with your order, we accept returns within 30 days of delivery for a refund or exchange.

Return Conditions

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • All original tags must be attached
  • Items must be in original packaging
  • Proof of purchase is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

  • Opened underwear or bodysuits
  • Personalized or custom-made items
  • Items marked as final sale

Return Process

To initiate a return:

  1. Contact our customer service team at [email protected] to request a return authorization
  2. Pack the item securely in its original packaging
  3. Include your order number and return authorization number
  4. Ship the package to our return address

Refund Processing

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Exchanges

For exchanges, please return the original item following our return process and place a new order for the desired item. We recommend ordering the new item while waiting for your return to be processed to ensure availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.

Contact Information

For any return or refund inquiries, please contact us at:

Kohs Kids
Address: 311 Greenwich St, New York, NY 10013
Phone: +1 212-791-6915
Email: [email protected]